tellofh.smg.com – Orscheln Farm and Home Customer Feedback Survey

Survey

Orscheln Farm and Home is a family-owned business supplying premium and affordable range of gardening and farming equipment, lawn supplies, automotive tools, livestock supplies and feed, farm and ranch supplies, power equipment, home improvement goods, fencing supplies, sporting goods, clothing, and footwear.

A short journey through Orscheln Farm and Home’s legacy

For more than 65 years, Orscheln Farm and Home have been serving the Midwest Communities. Apart from that, the company operates more than 165 stores in the states of Arkansas, Illinois, Indiana, Iowa, Kansas, Ohio, Oklahoma, Missouri, Nebraska, and Texas. The home distribution centre and the headquarter is located in Moberly, Missouri.

The principle aim of Orscheln Farm and Home is to serve its customers with value, integrity, and quality gaining the trust and lifelong relationship with its client base. The products equipped, manufactured are tested thoroughly through multiple levels of inspection before dispatching to the customer’s daily lives.

Orscheln Farm and Home Customer Feedback Survey.

Commitment for consistency has only been possible by working with a close partnership with customer demand and feedback. You too can become a part of the ever-growing feedback provider by participating in the Orscheln Farm and Home Customer Feedback Survey.

The survey has been designed and encouraged by Orscheln Farm and Home which provides the chance to look through the feedback of the customers categorically based on the questionnaires provided. In short, customers are asked a series of questions regarding their latest shopping experience from any of the Orscheln Farm and Home local stores or online e-commerce website at www.orschelnfarmhome.com.

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Survey Format and Requirements

Question formats will be of Multiple Choice format. It will take just a few seconds to answer all those questions based on the topic like quality, behaviour, service delivery, packaging and many more.

Participating in the survey is easy. Before proceeding to the survey participants, you must note that this customer survey is not a sweepstake contest. It is simply a feedback form where customers can voluntarily participate based on your recent shopping experience.  Knowing the real-time feedback of the customers would help the management team to introduce necessary changes and reforms improvising the quality of services.

To participate in the survey, you must have the receipt or the e-invoice of your latest purchase. The information printed on the receipt/e-invoice would be used to determine the genuine of the buyers and their records.

Procedure to participate in the survey

Enough said about the formalities! It is time now to begin the short survey without further ado!

  • Visit tellofh.smg.com.
  • Take the receipt near you.
  • Type the following information from the receipt as shown:
  1. Store Number.
  2. Date of purchase.
  3. Time of bill generation.
  4. Transaction Number.
  5. Amounts spent on the total purchase.
  • If you wish to continue the survey in Spanish, click on the Espanol at the bottom.
  • Begin the survey by selecting Start.

Orscheln Farm & Home Customer Survey

  • On starting the survey, participants would first be asked to rate overall service and expertise of their last transaction with Orscheln Farm and Home.
  • The satisfaction level needs to be answered on a scale of 0 to 5.
  • Next, for the in-store customers, they would be asked to describe their experience  e while interacting with the various in-store  department(s)
  • Next, a list will be given where you need to select the items you have purchased, did not purchase and intended to purchase.
  • Few more questions would be followed regarding the behaviours of the representatives, cashier, transaction details, cleanliness and hygiene, effective emergency build-up, delivery installation and many more.
  • At the end of the survey, Orscheln Farm and Home will collect the personal information to register participants’ answers including name, gender, email address, and contact number.

A surprise!

Now here is a little twist. Orscheln Farm and Home Customer Feedback Survey may not be regular sweepstakes, but occasionally, it does declare the prize of successfully completing the survey. These are surprise gift delights for the customers ranging from winning free gifts to obtaining attractive discounts.

The best way to check if you will get your surprise gift with the feedback survey is to check the back of the receipt. If there are any ongoing offers, it will be promptly printed on the receipt and will urge you to participate in the survey to win.

Obtaining your bundle of surprise

For such cases, after the completion of the survey:

  • Don’tpress the back button or refresh button in any case.
  • A redemption code will appear on the screen.
  • Take the receipt and a pen. Copy down the redemption code exactly as shown on the screen on the designated box of the receipt.
  • Since the validity of the redemption code is unspecified, therefore, participants are encouraged to visit the store ASAP with the code written on the receipt.
  • On visiting the store, please produce the receipt to the counter and win your prize!

Rules to collect Prize:

  • Participants must hold the legal citizenship status of the 11 states (where Orscheln Farm and Home branches are located; refer above for the list) of the United States of America.
  • Participants must be of the recognized age of adulthood (18 years or more).
  • Participants must have valid receipts not older than one month from the date of purchase.

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Assistance and Help Desk of Orscheln Farm and Home

Phone:

Dial (800) 577-2580 to speak directly regarding your requests, complaints or queries.

Mail:

Orscheln Farm & Home

1800 Overcenter Drive

Moberly, MO 65270 USA.

Fax:

(660) 269-3500.

Email:

Time:

Response via Email will be returned within 24 hours.

Connect with customer care anytime from Monday-Friday.

References:


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